As the holiday season winds down, many people are left with gifts that may not suit their tastes. With approximately $850 billion worth of merchandise expected to be returned by shoppers in 2025, understanding the return process is essential. This article outlines key tips for a smooth return experience and highlights consumer protections available under Utah law.
Tips for Smooth Holiday Gift Returns
Returning a gift can be overwhelming, especially during the busy post-holiday season. According to Consumer World, careful planning can ease this process. Here are some practical strategies:
First, avoid returning items immediately after Christmas. It is advisable to wait until after December 27 to steer clear of crowded stores and long lines. Additionally, check if the retailer offers free return shipping.
Before heading to the store, verify the return deadline online. Some online purchases may incur return fees, which can be avoided by returning items in person. It is also important to keep the product in its original condition; many retailers require items to be returned with factory seals intact.
Bringing a receipt or gift receipt is crucial, as returning items without them may result in store credit or the current sale price. For clothing, retaining tags and packaging is often necessary. Retailers frequently ask for identification due to limits on “no receipt” returns.
If returning the item proves impossible, consider reselling it or finding someone who would appreciate the gift. If difficulties arise, contacting the store manager or customer service can help resolve issues. Should a resolution not be achieved, consumers have the option to file complaints with the state Attorney General’s office or a local consumer agency.
Recent Changes in Retail Return Policies
Many retailers have revised their return policies recently, often shortening return periods to combat return fraud, which costs the industry approximately $75 billion annually, according to the National Retail Federation. For instance, Amazon now imposes a late fee for returns received more than 30 days past their due date and may charge up to 100% for damages on certain luxury items.
Likewise, Best Buy has added several non-returnable items, including electric bikes and mopeds. Changes have also been observed at Kohl’s and Home Depot, where items sold by third-party sellers may have different return policies and shorter return periods.
Consumer Rights in Utah
Under Utah law, consumers enjoy specific rights regarding returns, particularly when retailers disclose their return policies prior to purchase. The Utah Division of Consumer Protection states that if no policy is listed, items can typically be returned within 30 days with a receipt. As Kathrine S. Hass, director of the division, notes, “We presume that everything is returnable unless there’s some sort of clear and conspicuous statement that what you are buying is a final sale.”
Moreover, state regulations stipulate that retailers must disclose return shipping and restocking fees before purchase. If a retailer modifies a return policy after a purchase, such changes cannot apply retroactively. The division enforces laws related to deceptive trade practices and refund violations, increasing the likelihood of resolving complaints with U.S.-based companies.
Commonly Returned Items After Christmas
Certain gifts tend to be returned more frequently than others. According to Axios, clothing and shoes rank high on the list. Items like sweaters and socks are often difficult to match with the recipient’s size and style. Accessories such as jewelry, scarves, and hats also see significant return rates.
Electronics and gadgets frequently find their way back to retailers, as recipients may already own similar devices or find that the items do not fit their lifestyle. The average value of a returned item typically falls between $100 and $200, highlighting the financial implications of holiday gifting.
Understanding return policies and consumer rights can alleviate the stress of holiday gift returns. By following these tips and being aware of the legal protections in place, consumers can navigate the process more effectively, ensuring a smoother transition from unwanted gifts to items that bring joy.
