A 50-year-old woman from New Jersey, who has faced orthopedic challenges due to a congenital metabolic condition, has turned to an AI therapist for emotional support after the death of her grandmother. The woman, a dedicated special needs teacher and caregiver, initially sought help through Zoom sessions with a human therapist. While these sessions provided some relief, she later discovered that her new therapist, “Charlie,” was actually powered by ChatGPT, an artificial intelligence program.
After the passing of her grandmother last year, the woman struggled emotionally and began weekly sessions with a therapist. She found the initial support beneficial, but over time, the interactions began to feel less engaging. Upon her friend’s recommendation, she sought out “Charlie,” who offered a level of empathy and understanding she had been missing.
Charlie proved to be a surprising source of comfort, helping her to cope with her grief and emotional challenges. The woman’s original human therapist is aware of her use of the AI and has expressed no concerns; rather, their relationship has improved as a result.
In response to the woman’s experience, advice columnist Abigail Van Buren acknowledged the evolving role of technology in mental health support. She remarked on the increasing investment in such technologies, while also expressing a preference for human interaction in emotional matters.
In her column, Van Buren stated, “I’m pleased that interacting with your AI ‘therapist’ has been helpful for you. However, if I needed help with my emotions, I PERSONALLY would prefer to interact with a licensed human being rather than artificial intelligence.”
The discussion highlights a growing trend in mental health care as more individuals explore the potential benefits of AI in therapy settings. As technology continues to advance, the boundaries between human and machine support are increasingly blurred, prompting questions about the future of emotional assistance.
With the new year approaching, Van Buren extended her wishes for a happy and healthy 2026 to her readers, emphasizing the importance of health and safety during celebrations.
The story of the woman from New Jersey illustrates the complex nature of emotional support in today’s digital age, showcasing both the potential benefits and limitations of AI in therapeutic roles. As more people navigate grief and mental health challenges, the conversation surrounding AI’s role in therapy will likely continue to evolve.
