In response to U.S. Rep. Josh Riley’s request to suspend utility shutoffs for federal employees during the ongoing government shutdown, Central Hudson has outlined its existing assistance programs. In a letter dated October 27, 2023, Stephanie R. Raymond, the president and CEO of Central Hudson, emphasized the company’s commitment to supporting customers experiencing financial hardships.
Riley, representing Ithaca, called for utilities in his district to halt terminations of service for approximately 4,000 federal workers who are currently not receiving pay. He argued that during this challenging period, no federal employee should face the risk of losing their electricity or heating. In his communication to Central Hudson and other utility companies, Riley urged them to refrain from charging late fees and to avoid sending accounts to collection agencies during the shutdown.
In her letter, Raymond stated that Central Hudson has been dedicated to helping customers navigate difficult times for over 125 years. She highlighted various forms of assistance available, such as deferred payment agreements and collaboration with local partners to support those unable to pay their utility bills. Additionally, she mentioned the Good Neighbor Fund, which provides aid to customers not eligible for state or federal programs, funded by contributions from other Central Hudson customers and matched by the company’s shareholders.
As the heating season approaches, Raymond also urged Riley and his colleagues in Congress to ensure continued federal funding for the Low-Income Home Energy Assistance Program (LIHEAP). She described this program as vital for the most vulnerable customers, emphasizing its importance in helping them manage heating costs.
Raymond invited Riley to visit Central Hudson’s headquarters, suggesting that such a visit would provide him with a better understanding of the dedication displayed by the utility’s front-line employees. She expressed a desire for more constructive dialogue regarding the challenges faced by customers in the community.
In a statement issued to the media, Riley criticized Central Hudson for its handling of previous billing issues. He asserted that trust in the company has eroded and requested a clear response regarding whether utility services would be terminated for federal employees. He expressed concern over the disproportionate burden placed on working families, emphasizing that utility companies should prioritize their customers over profits.
Riley’s outreach extends beyond Central Hudson, as he has also contacted NYSEG and National Grid with similar requests. He called for these utilities to take immediate action, stating that they have a responsibility to show compassion during these difficult times.
The situation continues to evolve as both Central Hudson and local representatives explore solutions to support federal workers affected by the government shutdown.
