Heron Data has launched an innovative partnership with TFS Financial, aimed at automating broker desk operations. This collaboration utilizes Heron’s AI-driven document-processing platform to enhance efficiency within TFS, a leading provider of equipment finance and leasing solutions. The transformation allows TFS to manage more than 4,000 decisions each month, significantly reducing manual data entry and enabling real-time decision processing.
A Streamlined Approach to Broker Operations
Before implementing Heron’s solutions, TFS faced challenges with a labor-intensive process. The broker desk was bogged down by repetitive tasks such as copying and pasting decision details from emails into their customer relationship management (CRM) system. Each decision took up to five minutes of manual work, contributing to a workload that consumed the equivalent of two full-time employees each month. With approximately 200 decisions made daily, the team struggled to focus on customer service and strategic initiatives.
The partnership with Heron was designed to tackle these inefficiencies. TFS aimed to eliminate manual tasks while improving turnaround times for customers. With the integration of Heron’s platform, the entire decision-making process now operates automatically, allowing for immediate processing of applications.
Significant Impact on Efficiency and Customer Experience
Since the adoption of Heron, TFS has experienced transformative results. The automation of 4,000 decisions monthly has streamlined workflows, leading to organized inboxes and improved operational efficiency. As a result, employees are now engaged in high-value activities rather than mundane administrative tasks.
“Rather than uploading decisions all day, my team can now focus on making sure the right applications get to the right lenders — and that we’re getting approvals back faster for our customers,” said Sydney Stewart, Manager of Broker Desk at TFS.
This shift not only enhances employee satisfaction but also improves customer experiences with faster approvals and more effective communication. With streamlined operations, TFS can now prioritize building stronger lender relationships and driving revenue growth.
The benefits of Heron’s automation extend beyond mere efficiency. By alleviating the burdens of manual tasks, TFS is better positioned to capitalize on opportunities within the finance sector. As the company rolls out Heron’s solutions across its full lender network, further improvements in service delivery are expected.
This partnership exemplifies how technology can elevate traditional workflows, ensuring that finance companies remain competitive in a rapidly evolving market. TFS Financial’s experience highlights the critical role of automation in enhancing operational efficiency and customer satisfaction.
