UPDATE: Staff members at the Montgomery Walgreens Pharmacy are gaining recognition for their unwavering dedication to customer service amidst a surge of demand. With the pharmacy operating 24 hours and featuring two drive-thru lanes, customers are experiencing unprecedented wait times, but the team is rising to the occasion.
In recent weeks, the pharmacy has faced an influx of patients, with reports of long lines both in-store and at the drive-thru. Up to eight cars have been spotted waiting at times, while an equal number of customers line up inside the store. Despite these challenges, the staff continues to deliver exceptional service.
Pharmacy Manager Jeff Stacey, who has been with the company for 20 years, emphasizes the importance of teamwork in managing day-to-day operations. “The buck stops with me,” Stacey stated. His commitment to patient care and legal compliance is evident, as he oversees a busy pharmacy that also handles complex interactions with doctors, clinics, and insurance companies.
Meanwhile, Staff Pharmacist Stephanie McGinnis has noted the shifting landscape in retail pharmacy since the onset of COVID-19. “Retail pharmacy has become a different world since COVID,” she said, highlighting the increased stress on staff due to limited personnel and a growing number of prescriptions. “We’re giving immunizations and doing COVID testing, which puts more demands on our staff.”
Certified Pharmacy Technician Sandy Macias, who has dedicated 10 years to the Montgomery Walgreens, reflects on the emotional challenges of the job. “I realize that in my job, customers are sick,” Macias shared. “I try to remember that many customers have to wait in line while feeling unwell.” Her ability to empathize helps maintain a positive atmosphere even during peak times.
The pharmacy team, comprising around 10 technicians, often faces unique challenges, including dealing with customers who may be frustrated or anxious. Macias, who is bilingual, is frequently called upon to assist diverse customers, showcasing the team’s adaptability and commitment to service.
As the pharmacy landscape continues to evolve, the staff at Montgomery Walgreens stands as a testament to resilience and dedication in the face of mounting pressures. Their efforts to maintain a friendly and efficient environment highlight the critical role pharmacy staff play in public health.
What’s Next: Customers are encouraged to express their gratitude to pharmacy staff during their visits. In a world where pharmaceutical services are vital, acknowledging the hard work and commitment of these healthcare professionals can make a significant difference.
Stay tuned for further updates on how pharmacies adapt to meet the growing needs of the community during these challenging times.
